Refund policy

Refund & Return Policy

Last Updated: 22 August 2026

At IPSA Jewellers, we carefully check and pack every order before dispatch to ensure that you receive your jewellery in perfect condition. Please read our return and refund policy carefully before placing your order.

1. Return & Exchange Eligibility

We accept returns/exchanges only in the following situations:

The product received is damaged or defective.
The product received is incorrect or different from what was ordered.
Any item is missing from the package.

For eligible issues, you must contact us within 48 hours of delivery.

2. Unboxing Video Requirement

For any claim regarding a damaged, defective, incorrect, or missing product, an unboxing video is mandatory.

The video should:

Clearly show the package from the beginning.
Show the shipping label/order details.
Be recorded continuously while opening the package.
Clearly show the issue with the product.

Without a valid unboxing video, we may not be able to approve a return, replacement, or refund.

3. Customized Jewellery

Customized and personalized jewellery is non-returnable and non-refundable.

This includes:

Name necklaces
Name bracelets
Personalized jewellery
Products specially made according to the customer's instructions

Once production of a customized order has started, cancellation, return, exchange, or refund is not available, as the product has been specially made for the customer.

Please carefully check the spelling, name, initials, or other customization details before placing your order.

4. Change of Mind / Size / Preference

We do not accept returns or refunds simply because the customer has changed their mind, selected the wrong product, or no longer wants the item.

Please make sure you select the correct product, variant, and customization details before placing your order.

5. Product Quality & Minor Variations

Our jewellery is carefully inspected before dispatch.

Minor variations in colour, texture, finishing, or appearance may occur due to lighting, photography, screen settings, or the nature of the jewellery. Such minor variations will not be considered a manufacturing defect.

6. Return Conditions

For an approved return, the product must:

Be unused and unworn.
Be returned in its original condition.
Include the original packaging and accessories, if applicable.
Not show signs of damage caused after delivery.
Not have been altered or modified by the customer.

IPSA Jewellers reserves the right to reject a return if the product does not meet these conditions.

7. Refunds

If a refund is approved, it will be processed after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method used for the order.

For Cash on Delivery (COD) orders, additional information may be required to process an approved refund.

Depending on the payment provider or bank, the refund may take additional working days to reflect in your account.

8. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, defective, or incomplete product, IPSA Jewellers may arrange or reimburse the return shipping, subject to verification.

For other situations where a return is approved at our discretion, the customer may be responsible for return shipping charges.

9. Missing or Damaged Items

If your package appears damaged at the time of delivery, please record the condition of the package before opening it.

If any item is missing or damaged, contact us within 48 hours of delivery with:

Order number
Unboxing video
Clear photographs/videos of the product and packaging
A description of the issue

We will review the case and provide an appropriate resolution.

10. Order Cancellation

Orders for customized jewellery cannot be cancelled once production has started.

For non-customized products, cancellation requests may be considered only if the order has not yet been dispatched.

Once an order has been dispatched, cancellation may not be possible.

11. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned to us because of an incorrect/incomplete address, customer unavailability, refusal to accept the parcel, or repeated delivery failure, additional shipping charges may apply for reshipping.

For customized products returned due to such reasons, no refund or cancellation will be provided.