Shipping Policy

Last Updated: 22 August 2026

At IPSA Jewellers, we carefully pack every order to ensure your jewellery reaches you safely. Please read our shipping policy before placing your order.

1. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Most orders are processed and dispatched within 2–5 business days.

Customized and personalized jewellery may require additional processing time depending on the customization requested.

Processing time does not include the shipping or delivery time.

2. Shipping & Delivery

Once your order has been dispatched, you will receive shipping or tracking information where available.

Estimated delivery time may vary depending on your location and courier service.

Delivery generally takes approximately 3–7 business days after dispatch, depending on the destination.

Remote or difficult-to-service locations may require additional time.

Please note that delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

IPSA Jewellers may offer free shipping on selected orders, products, promotional periods, or according to the conditions displayed on our website.

We reserve the right to change shipping charges and free-shipping offers at any time.

4. Tracking Your Order

Once your order has been dispatched, tracking details may be shared through the contact information provided during checkout.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Courier or logistics delays

• Weather conditions

• Public holidays

• Festivals or peak sale periods

• Transportation disruptions

• Natural disasters

• Incorrect address or contact information

• Local delivery restrictions

• Other unforeseen circumstances

IPSA Jewellers is not responsible for delays caused by third-party courier or logistics providers.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Building/Society name

• Street/Area

• City

• State

• PIN code

• Active phone number

If an incorrect or incomplete address is provided and the parcel cannot be delivered, additional shipping charges may apply for reshipping.

For customized products, an incorrect address or failed delivery does not make the order eligible for cancellation or refund.

7. Failed Delivery / Customer Unavailable

If a customer is unavailable during delivery attempts, refuses to accept the parcel, or does not respond to the courier's delivery attempts, the parcel may be returned to IPSA Jewellers.

If the parcel is returned to us, the customer may be required to pay applicable reshipping charges before we send the order again.

For COD orders, repeated refusal or failure to accept an order may result in restrictions on future COD orders.

8. Cash on Delivery (COD)

COD availability may vary depending on the customer's location, order value, product, or other factors.

IPSA Jewellers may contact the customer to verify a COD order before dispatch.

Customers are requested to accept genuine COD orders placed using their details.

We reserve the right to cancel or restrict COD orders where verification cannot be completed or where an order appears suspicious.

9. Damaged Package at Delivery

If your parcel appears visibly damaged, opened, or tampered with at the time of delivery, please:

1. Take photographs/videos of the package before opening it.

2. Record an unboxing video while opening the package.

3. Contact IPSA Jewellers as soon as possible.

An unboxing video may be required for us to investigate and process a damage or missing-item claim.

Please refer to our Refund & Return Policy for complete details.

10. Missing, Wrong or Damaged Products

If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs

• Unboxing video

• Description of the issue

Our team will review the claim and provide an appropriate resolution if the claim is approved.

11. International Shipping

At present, IPSA Jewellers ships within India only, unless otherwise specifically stated on our website.

If international shipping becomes available in the future, the applicable shipping charges, taxes, customs duties, and delivery terms will be communicated separately.

12. Shipping to Multiple Addresses

Each order can generally be shipped to one delivery address.

If you wish to send products to multiple addresses, separate orders may be required.

13. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the parcel is refused or returned after dispatch, applicable shipping or reshipping charges may be deducted or charged where permitted under our policies.

Customized orders cannot be cancelled once production has started.

14. Estimated Delivery Time

Your order will be delivered within 5–7 business days after dispatch.

Please note that business days do not include Saturdays, Sundays, or public holidays. Delivery times may occasionally vary due to courier delays, weather conditions, festivals, or other circumstances beyond our control.

Thank you for choosing IPSA Jewellers. We truly appreciate your trust and support. ❤️

IPSA Jewellers
Timeless beauty, Everyday.